I’m a user experience designer who has spent more than a decade in the health care space. In my roles with the American Hospital Association, I was fortunate to have a front-row seat for a number of changes in the field:

  • Fewer patients die as the result of central line-associated bloodstream infections.

  • It’s more common now for executives to walk around hospital floors and talk with front line caregivers about patient safety risks.

  • More people in our country are covered by health insurance.

Colleagues have appreciated my knack for listening closely. And they have long depended on me to be a stickler for details. I’m also unafraid to ask broader questions that have needed to be raised.

  • What if we designed educational tools and decision aids that people actually want to look at?

  • We spend hours each week troubleshooting hospital teams’ access to our educational modules. How might the data and content teams collaborate to make online access seamless?

  • We want to help hospitals to innovate. What about innovation that may already be occurring, on the part of front-line caregivers? How are we amplifying that good work?

In my last couple of years at AHA, I put user experience practices and human-centered design principles to work in our communications and educational efforts.

Have thoughts you’d like to share? I’d love to listen. Reach out!