I’m a user experience designer who has spent more than a decade in the health care space. In my roles with the American Hospital Association, I was fortunate to have a front-row seat for a number of changes in the field:
Fewer patients die as the result of central line-associated bloodstream infections.
It’s more common now for executives to walk around hospital floors and talk with front line caregivers about patient safety risks.
More people in our country are covered by health insurance.
Colleagues have appreciated my knack for listening closely. And they have long depended on me to be a stickler for details. I’m also unafraid to ask broader questions that have needed to be raised.
What if we designed educational tools and decision aids that people actually want to look at?
We spend hours each week troubleshooting hospital teams’ access to our educational modules. How might the data and content teams collaborate to make online access seamless?
We want to help hospitals to innovate. What about innovation that may already be occurring, on the part of front-line caregivers? How are we amplifying that good work?
In my last couple of years at AHA, I put user experience practices and human-centered design principles to work in our communications and educational efforts.
Have thoughts you’d like to share? I’d love to listen. Reach out!